If an Answer is helpful, please click "Accept Answer" and upvote it. If this issue could be resolved, then you could continue to add other rules and email account. It is suggested for you to try a completely fresh configuration in a new Outlook profile(Control Panel > Mail > Show profile), and then only add this single rule to see if the issue has any difference. Please try to rename shorter names and temporarily disable other Outlook rules, run this rule only to see if the issue still continues.Īlso, as mentioned above, if you added your POP account with existed datafiles or something else, corrupted datafiles and account settings might cause Outlook rule work abnormal. Lengthy rule names and similar rules might cause this issue. SRS file location: drive:\Users\\AppData\Roaming\Microsoft\Outlook
Outlook 365 how to#
Outlook Tutorials on has several video tutorials that cover how to get the most out of using this program, including information about contacts and creating email filters or rules. So, please try to exit your Outlook client, rename or remove the SRS file of the POP account and restart your Outlook to see if the issue has any difference. This page provides instructions on how to configure Outlook 2013 to access your Office 365 account using Exchange. The SRS file contains the settings you set through the Send/Receive dialog in Outlook and if the SRS file is corrupted, issues like this may also happens. In order to conduct further researches on your issue, please try the following suggestions: So, once you migrate to a new device, you need to recreate those Outlook rules in your new Outlook client.
If yes, how did you add your POP email account to the new device? By add the POP email account with an existed datafile? Or by completely refresh configuration?Īnd can this rule work fine if you manually run it via Home > Move > Manage Rules and Alerts > Run Rules Now?Īs I know, Outlook rules for POP account will not sync between different device. I'm trying to retell the issue you have encountered, you are using Outlook 365 desktop client on a new device and you have a POP email account which has an Outlook rule(automatically move incoming messages which are from your domain email account to specific folders of your POP account), and this rule cannot work fine after migrating to the new device, right? Hi Jim going further, what's the version of your current Outlook 365? To avoid known version-related issues, please make sure you have upgraded your Outlook to the latest version.
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